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WarrantyThank you for choosing Partizan – the number one brand for reliable systems of economy class. In case of a fault , upon presentation of the guarantee card, the Buyer has the right for repair of the equipment purchased from the Seller (except for mounting hardware) during the warranty period (36 months from the date of purchase). Warranty shall not be valid in case the defects in the goods are caused by a violation of the rules of use, storage, transportation or by the actions of third parties. All claims of the Buyer shall be written in the warranty card with a detailed description of the sequence of actions that occurred as a result of disability. The product is not covered under the warranty if:
Warranty does not cover:
Disclaimer of Other Warranties: The Seller,under any circumstances, shall not be liable for any damages (including, without limitation, loss of profits cases, business interruption, loss of business information or other pecuniary loss) arising from the use or inability to use the purchased equipment. Other conditions:
Terms and stages of a warranty repair: In case of deficiencies of the equipment, the Buyer contacts the Seller to fill in the warranty card and hands over the goods to the technical examination for repair. After receipt, the Service Center diagnoses the deficiencies within 3 (three) business days, and determines the extent of the problem and time to repair. The conclusion and estimated time to repair are provided to customers through e-mail or mobile phone number listed in the coupon. In case of warranty repair, the Service Center provides an invoice containing summary of work and the cost of repair, which is transmitted for review and approval to the purchaser. Repair of equipment takes up to 14 (fourteen) business days if the standard component base is damaged. In other cases, the timing of the repair and the possibility of using replacement fund are reported separately. Details and terms are negotiated individually with the lead manager or with a qualified technician. After repair, the purchaser agrees the convenient time and method for recovering the equipment. For warranty service, please, send us the completed form RMA by e-mail: rma@partizan.global. Or use the form below: |
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